FAQ

NAILUVELLA · POLICY & SUPPORT

FAQ

Everything you may want to know about Nailuvella press-on nails, orders, care, and support.

Last updated: September 22, 2026 Nail StyleCustomer CareClear Support

Press-On Nail Support

At nailuvella, we specialize in press-on nails designed to make polished, expressive nail looks easy to enjoy in a wide range of colors, shapes, finishes, and decorative styles.

If your question is not answered below, please contact us at service@nailuvella.com.

Products & Styles

What kinds of products does Nailuvella offer?
Nailuvella focuses on press-on nails in a variety of colors, finishes, shapes, lengths, and decorative styles. Individual product pages show the exact nail design, included pieces, and any application accessories supplied with that set.
Are different colors and designs available?
Yes. Collections may include soft neutrals, pinks, reds, seasonal shades, glossy finishes, shimmer, metallic details, rhinestones, floral accents, and other decorative looks. Availability may change as collections are updated.
What comes with a press-on nail set?
Included items vary by product. Depending on the set, the package may include press-on nails in multiple sizes and selected application or prep accessories. Please check the individual product page for the exact contents before ordering.
Are Nailuvella press-on nails suitable for gifting?
Yes. Their compact presentation and wide range of styles can make them a thoughtful beauty gift. We recommend choosing a color, shape, and length that suits the recipient’s preferences.

Sizing & Fit

How do I choose the right nail size?
Compare the width and curve of each press-on nail with your natural nail. Choose a size that covers the nail plate from sidewall to sidewall without pressing into the surrounding skin.
What if I am between two sizes?
Choose the option that fits most naturally without pinching. If the product instructions allow it, a slightly larger press-on nail may sometimes be gently refined at the edge for a more comfortable fit.
Should the press-on nail feel tight?
No. A properly fitted press-on nail should sit comfortably over the natural nail without painful pressure on the skin or sidewalls.

Application

How should I prepare my nails before application?
Start with clean, dry nails. Remove surface oils or residue as directed by the product instructions, gently prepare the nail surface if instructed, and make sure the selected press-on size fits before applying adhesive.
How do I apply the press-on nails?
Follow the instructions included with your product. In general, align the press-on nail near the cuticle without placing it on the skin, lower it onto the natural nail, and press firmly for the recommended amount of time.
How long do press-on nails stay on?
Wear time can vary depending on the adhesive used, nail preparation, natural nail condition, daily activities, water exposure, and application technique. Please follow the specific instructions supplied with your set.
Can I apply them over damaged or irritated nails?
Do not apply press-on nails over broken, painful, visibly irritated, or otherwise unhealthy-looking nails or surrounding skin. If you are unsure whether application is appropriate for you, wait until the area has recovered or seek appropriate professional advice.

Removal & Care

How should I remove the press-on nails?
Follow the removal instructions provided with the product or adhesive. Do not force, tear, or aggressively pry a press-on nail away from the natural nail.
Can the press-on nails be reused?
Reusability depends on the product, adhesive, condition after wear, and removal method. Reuse is not guaranteed unless the individual product page specifically states that the set is designed for it.
How should I store unused nails?
Keep unused nails clean, dry, and organized in their original packaging where possible. Store them away from excessive heat, moisture, and direct sunlight.
Will the color look exactly the same as it does on my screen?
We aim to show colors accurately, but screen settings, photography, lighting, and normal manufacturing variation can cause small differences in appearance.

Orders & Shipping

How long does it take to process an order?
Orders are generally processed within 1–3 business days after payment has been successfully confirmed. Processing time is separate from delivery time.
How long does shipping take?
Delivery time depends on the destination, shipping method, carrier, customs processing, and local delivery conditions. Available shipping options and estimated delivery information will be shown at checkout when applicable.
Will I receive tracking information?
When tracking is available, the tracking details will normally be sent to the email address provided during checkout after the order has been dispatched.
What should I do if I entered the wrong shipping address?
Please contact service@nailuvella.com as soon as possible. If your order has not yet been processed or dispatched, we will try to assist with the requested change. Address changes may not be possible after shipment.

Damaged or Incorrect Orders

What should I do if my press-on nail set arrives damaged?
Please contact us as soon as reasonably possible and provide your order number, the email used during checkout, and clear photos of the affected product, packaging, and shipping label where available.
What if I receive the wrong product?
Contact our customer service team with your order details and clear photographs of the item received. We will review the issue and provide an appropriate solution if the incorrect item was sent.
What if something is missing from my order?
Please contact us with your order number and details of the missing item or component. Photos of the package and contents may help us review the issue more efficiently.

Returns & Refunds

Can I return an item?
Eligible products may generally be returned within 30 days after delivery in accordance with our Return and Refund Policy. Items should generally be unused, undamaged, and returned with their original components and packaging where reasonably possible.
Do I need to contact you before returning an item?
Yes. Please contact our customer service team before sending any item back so we can confirm return eligibility and provide the appropriate return instructions and return address.
How are refunds issued?
Approved refunds are issued to the original payment method. Additional processing time may be required before the refunded amount appears in your account depending on your payment provider or financial institution.

Contact Us

How can I contact Nailuvella?
You can contact our customer care team at service@nailuvella.com.
What information should I provide when contacting you?
For order-related questions, please provide your order number, the email address used during checkout, a brief description of the issue, and relevant photographs or videos when applicable.
How long does it take to receive a response?
Our customer service team normally responds within 1–2 business days. Some cases may require additional time if we need to communicate with shipping carriers, payment providers, or other service partners.

Business Information

Brand
nailuvella
Website
nailuvella.com
Legal Entity
Shenzhen Diansha Technology Co., Ltd.
Registered Address
Unit 709G, 7th Floor, Building A, Shenfubao Science and Technology Industrial Park, No. 3 Huanghuai Road, Fubao Community, Fubao Subdistrict, Futian District, Shenzhen, Guangdong, China
Email
service@nailuvella.com