Last updated: September 22, 2026
We aim to handle orders carefully and provide clear information about processing, delivery, shipping charges, and assistance with delivery problems.
nailuvella is operated by Shenzhen Diansha Technology Co., Ltd.
Legal Entity: Shenzhen Diansha Technology Co., Ltd.
Registered Address: Unit 709G, 7th Floor, Building A, Shenfubao Science and Technology Industrial Park, No. 3 Huanghuai Road, Fubao Community, Fubao Subdistrict, Futian District, Shenzhen, Guangdong, China
Order Processing: Orders are typically processed within 1–3 business days after payment is confirmed. Processing time is separate from transit time and is not included in the delivery estimate below.
Peak Seasons and Shipment Delays: Any known extended processing time will be displayed before purchase. If we cannot ship within the applicable promised processing period, we will notify you with a revised shipment estimate and a clear choice to agree to the delay or cancel the unshipped items for a refund, as required by applicable law. We will not assume consent where affirmative consent is required. If you decline the delay, or cancellation is otherwise required, we will refund the payment for the canceled items and the applicable shipping charges within 3–5 business days, or sooner if required by law.
Fulfillment Locations: Orders may be fulfilled from our own or partner facilities depending on product availability and the delivery destination. The fulfillment location may differ from our registered business address. We do not guarantee that every order will be dispatched from a local warehouse.
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Shipping Times and Rates
Shipping Destinations: Delivery is available only to supported destinations and for eligible products. Available destinations and shipping methods are determined by the delivery address entered at checkout. Please check eligibility before payment, or email service@nailuvella.com before ordering if you need confirmation for a particular country or region.
Shipping availability may vary depending on the product, destination, carrier coverage, customs requirements, and other delivery restrictions. Certain remote areas, restricted locations, P.O. Boxes, military addresses, or territories may not be eligible for delivery. Any applicable restrictions will be shown at checkout before payment.
Estimated Transit Time: The general standard international transit estimate is 5–12 business days after dispatch for destinations and services to which that estimate applies. It is not a universal estimate for every country. Destination-specific estimates and available methods will be shown before payment where supported; if your destination has no clear estimate, contact service@nailuvella.com before ordering. Transit times may vary with carrier coverage, customs, and local conditions. The 1–3 business day processing period is additional, so orders to which the standard estimate applies normally take approximately 6–15 business days from payment confirmation. These are estimates, not guaranteed arrival dates.
Free Standard Shipping: Orders with a merchandise subtotal of US$49 or more after discounts, excluding taxes and shipping charges, qualify for free standard shipping to eligible destinations. Availability and geographic exclusions will be displayed before payment.
Other Shipping Charges: For orders below the threshold, destinations excluded from free shipping, or a different shipping method, the applicable shipping charge is calculated at checkout based on the destination and available service and is displayed before payment. Please review the shipping charge and total before placing your order.
Currency and Import Charges: The free-shipping threshold is expressed in US dollars. Check the currency displayed at checkout before payment. For cross-border shipments, import duties, import taxes, or carrier clearance fees may apply depending on the destination and shipping arrangement. Free shipping does not itself mean those charges are included. Contact us before ordering if the treatment of import charges for your destination is unclear.
Tracking Updates: Once your order ships, a unique tracking number will be sent to your email.
Full Visibility: You can follow your package through the tracking link provided and stay updated until your nailuvella order arrives.
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Delivery Problems and Shipping Damage
Delayed or Untracked Orders: If the estimated delivery period has passed or tracking has stopped updating, email service@nailuvella.com with your order number. We will investigate with the carrier or fulfillment partner, provide the available delivery information and an expected update date, and explain the next steps. If that date passes without a resolution, contact us for further review. An investigation does not remove any applicable cancellation, refund, or consumer rights.
Lost Packages: If an investigation confirms that your package has been lost in transit, we will offer a replacement or refund at no additional cost to you.
Marked Delivered but Not Received: If tracking shows “Delivered” but you have not received your order, please contact us promptly. We will review the delivery information and investigate with the carrier. A “Delivered” tracking status alone will not automatically result in rejection of your claim.
Damaged, Defective, or Incorrect Items: Please contact us as soon as reasonably possible. Reporting visible shipping damage within 48 hours of delivery is recommended to assist our investigation, but a later report will not automatically be rejected. Please provide your order number and any relevant photos available to you.
If the issue is confirmed to be our responsibility, we will arrange an appropriate replacement, refund, or other resolution without charging you for necessary return shipping or replacement delivery.
Address Verification: Please review your shipping address carefully before completing your purchase. Once an order has been dispatched, we may not be able to change delivery details.
P.O. Boxes: Some shipping services may have limitations with P.O. Boxes. For the smoothest delivery experience, we recommend providing a complete residential or business address where possible.
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Contact Our Support Team
If you have questions about order status or need assistance, please contact our support team:
Email: service@nailuvella.com
Email support is available at service@nailuvella.com . We aim to respond within 2 business days. For policy periods, business days mean Monday through Friday, excluding public holidays applicable to the team or facility carrying out the relevant step. We will communicate known holiday-related delays; statutory deadlines are not extended by this definition.
